Privacy Policy

Zenith Air Ambulance (Zenith Air Ambulance, “we”, “us” or “our”) is committed to protecting the privacy of patients, families, referring clinicians, and everyone who contacts us. This Privacy Policy describes the information we collect, how we use it, and the choices you have. By using our website or our services, you agree to the practices described below.

Information we collect

When you reach out through our website, by phone, or by WhatsApp, we may collect:

• Contact details you provide: such as your name, phone number, email address, and the message or enquiry you submit through our contact form.
• Coordination and patient details: clinical and logistical information shared with us to plan a transfer, including the patient’s condition, treating hospitals, pickup and destination locations, and any medical requirements relevant to safe transport.
• Basic technical information: standard website analytics such as pages visited and general device information, used to keep the site secure and functional.

How we use your information

We use the information you share to:

• respond to your enquiry and provide a quotation;
• coordinate and carry out critical-care transfers safely;
• deliver appropriate clinical care during the transfer and communicate with treating and receiving medical teams;
• arrange ground links, permissions, and logistics needed to complete the journey;
• meet our legal, regulatory, and record-keeping obligations.

Confidentiality of medical information

We treat patient and medical information as strictly confidential. Access is limited to the members of our clinical and operations teams who need it to plan and deliver care, and we apply reasonable safeguards to protect it against loss, misuse, and unauthorised access.

Sharing with third parties

We do not sell, rent, or trade your personal or medical information. We share information only where it is necessary to deliver the service you have requested, for example with treating and receiving hospitals, attending medical professionals, aviation and ground transport partners, and authorities or regulators where required by law. These parties are expected to handle the information responsibly and only for the purpose for which it was shared.

Data retention

We keep personal and medical information only for as long as is necessary to fulfil the purposes described in this policy, including responding to your enquiry, completing the transfer, and satisfying applicable legal, clinical, and accounting record-keeping requirements. When information is no longer needed, we take reasonable steps to delete it securely or anonymise it.

Your choices and requests

You may ask us to access, correct, or delete the personal information we hold about you, subject to any legal obligations that require us to retain certain records. To make a request or ask a question about this policy, please contact us at zenithairambulance@gmail.com.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.